Privacy Policy

We may collect information that you provide directly to us, including:

• Full name
• Date of birth
• Phone number
• Email address
• Mailing address
• Physical address
• Preferred language
• Immigration-related information
• Insurance-related information
• Tax-related information
• Uploaded documents
• Payment information
• Messages sent through the client portal
• Intake form answers
• Appointment requests
• Notes or explanations you submit

We may also collect information automatically when you use the website, including:

• Pages visited
• Services viewed
• Forms started or submitted
• Documents uploaded
• Payment status
• Login activity
• Device type
• Browser type
• IP address if available
• Language preference
• Date and time of website activity

We use your information to:

• Create and manage your client account
• Provide administrative support
• Prepare and organize documents
• Review intake forms
• Request missing information
• Communicate with you
• Process payments and receipts
• Manage appointments
• Provide customer support
• Improve our website and services
• Track service progress
• Maintain security and prevent unauthorized access
• Comply with applicable business, tax, or legal obligations

If you use our client portal, you may upload documents such as IDs, passports, birth certificates, tax documents, insurance documents, immigration notices, receipts, evidence, or other supporting files.

We use uploaded documents only for:

• The service you requested
• Administrative review
• Document preparation support
• Client communication
• Record management

You are responsible for making sure the information and documents you submit are accurate to the best of your knowledge.

If you make a payment online, payment information may be processed by third-party payment providers such as Stripe, PayPal, or another payment processor.

Migrant Navigator Service Center may receive payment confirmation details, such as:

• Client name
• Amount paid
• Payment date
• Payment method
• Transaction status
• Receipt or invoice number

We do not store full credit card or debit card numbers on our website unless handled securely by an authorized payment processor.

We do not sell your personal information.

We may share limited information only when necessary to:

• Provide services you requested
• Process payments
• Send emails or notifications
• Maintain website hosting and storage
• Support secure document upload
• Comply with legal obligations
• Protect the security of our website or clients

We may use third-party service providers for website hosting, payment processing, email delivery, secure file storage, analytics, or customer communication. These providers may access limited information only as needed to perform their services.

Authorized staff may access client information only for business purposes, such as reviewing intake forms, organizing documents, preparing files, communicating with clients, managing payments, or completing assigned tasks.

Admin may monitor staff activity for security and quality control, including:

• Client files viewed
• Documents uploaded or downloaded
• Notes added
• Messages sent
• Case status changes
• Payment status changes
• Login activity

Staff access may be limited based on role and permission level.

We may collect basic website activity data to understand how visitors use our website and to improve our services. This may include:

• Pages visited
• Forms viewed
• Services selected
• Buttons clicked
• Language selected
• Device type
• General traffic activity

This information helps us improve the website, track client service requests, and provide better support.

Our website may use cookies or similar technologies to:

• Remember your language preference
• Keep you logged in
• Improve website performance
• Track basic website usage
• Support security features
• Improve user experience

You may be able to adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

We take reasonable steps to protect your information from unauthorized access, loss, misuse, alteration, or disclosure. Security measures may include:

• Secure login
• Password protection
• Role-based staff access
• Secure document storage
• Activity logs
• Limited staff permissions
• Encryption where available
• Regular system monitoring

However, no website or online system can guarantee complete security.

We may keep client information and uploaded documents for as long as needed to:

• Provide services
• Maintain business records
• Complete client requests
• Manage payments and receipts
• Comply with legal, tax, or administrative obligations
• Resolve disputes
• Maintain service history

You may contact us to ask about updating or deleting certain information, subject to business, legal, or recordkeeping requirements.

You may contact us to request:

• Access to your information
• Correction of inaccurate information
• Update of your contact information
• Deletion of certain information where allowed
• A copy of certain documents you uploaded
• Account password reset
• Language preference update

Some information may need to be retained for business, legal, tax, or security reasons.

Our services are intended for adults or for use by a parent, guardian, or authorized person on behalf of a minor. If information about a child is submitted, it must be provided by a parent, legal guardian, or authorized person.

Our website may include links to third-party websites, including government websites, payment processors, or informational resources. We are not responsible for the privacy practices, content, or security of third-party websites. You should review the privacy policy of any third-party website you visit.

Migrant Navigator Service Center is a private service provider. We are not affiliated with USCIS, EOIR, DHS, IRS, or any government agency. Government forms, instructions, and filing fee information are available from official government websites. Our service fees are separate from any government filing fees. Government fees may vary and should be verified directly with the appropriate government agency.

Migrant Navigator Service Center is not a law firm and does not provide legal advice. Our services are limited to administrative support, document preparation assistance, translation support, document organization, client intake, and general information. Nothing on our website should be considered legal advice. Clients should consult a licensed attorney for legal advice about their specific situation.

We may update this Privacy Policy from time to time. If we make changes, we may update the effective date at the top of this page. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

If you have questions about this Privacy Policy or how your information is handled, please contact us: