Terms of Use

Migrant Navigator Service Center is a private service provider that offers administrative support, document preparation assistance, translation support, client intake, document organization, tax support, insurance assistance, and related customer service support.

We are not a law firm and we do not provide legal advice.

Migrant Navigator Service Center is not a law firm. We are not attorneys and we do not provide legal representation before USCIS, EOIR, DHS, IRS, or any government agency unless legally authorized.

Information on this website is general information only. It is not legal advice and should not be relied on as legal advice for any individual case.

We do not provide legal opinions, legal strategies, legal defenses, or legal recommendations. Clients should consult a licensed attorney for legal advice about their specific situation.

Migrant Navigator Service Center is a private company. We are not affiliated with, endorsed by, or sponsored by USCIS, EOIR, DHS, IRS, or any government agency.

Government forms, instructions, and filing fee information are available for free from official government websites.

Our services may include:

• Online client intake forms
• Administrative document preparation support
• Document upload and organization
• Back-office review
• Translation support
• Certified translation support where applicable
• Cover letter preparation
• Proof of Service preparation
• Immigration document support
• Tax intake and document support
• Insurance quote and application assistance
• Payment processing
• Receipts and invoices
• Client communication through the portal

Services may vary depending on availability, client needs, staff review, and business policies.

Clients are responsible for providing accurate, complete, and truthful information. By submitting information through our website or client portal, you agree that:

• The information you provide is true and correct to the best of your knowledge.
• You will review your information before final submission.
• You will provide requested documents when available.
• You understand that missing or incorrect information may delay service.
• You are responsible for reviewing any completed documents before signing or filing.
• You are responsible for paying any government filing fees directly to the appropriate government agency unless clearly stated otherwise in writing.

Our website may allow clients to complete online intake forms for immigration, tax, insurance, translation, or other services. Clients may answer questions they know and may select options such as:

• I don't know
• Not sure
• Does not apply
• Need back-office help

Submitting an intake form does not mean the form has been filed with any government agency. It only sends the information to Migrant Navigator Service Center for administrative review and service processing.

After a client submits an intake form, the information may be reviewed by authorized back-office staff. Back-office staff may:

• Review answers
• Identify missing information
• Request corrections
• Request missing documents
• Organize client files
• Prepare draft documents
• Add notes
• Contact the client
• Mark files as ready for client review, signature, or completion

Back-office review is administrative support only and does not constitute legal advice.

Migrant Navigator Service Center may charge service fees for document preparation assistance, administrative support, translation, tax support, insurance assistance, or related services. Service fees may be displayed as:

• Starting price
• Fixed price
• Price after review
• Custom price
• Price range

Prices may vary depending on the service, document complexity, number of applicants, translation needs, urgency, printing, mailing, or additional support requested.

Migrant Navigator service fees do not include USCIS, EOIR, DHS, IRS, biometrics, asylum, or any other government filing fees unless clearly stated in writing. Government filing fees may vary and should be verified directly with the appropriate government agency. Clients are responsible for paying government filing fees directly to the correct government agency unless otherwise stated in writing.

Refund eligibility may depend on the type of service, work already completed, processing stage, and business policy. A refund may not be available once work has started, documents have been prepared, staff has reviewed a file, translation has begun, or a service has been delivered. A separate Refund Policy page should explain refund rules in more detail. By using our services, you agree to follow the Refund Policy posted on the website.

Clients may need to create an account to use the client portal. You are responsible for:

• Keeping your login information secure
• Not sharing your password with unauthorized people
• Updating your password if you believe your account is compromised
• Notifying us if you notice unauthorized account activity

We may allow password reset or temporary password requests for account access.

Clients may upload documents through the website or portal. By uploading documents, you confirm that you have the right to submit those documents and that the documents are accurate to the best of your knowledge. Uploaded documents may include sensitive personal information. We take reasonable steps to protect uploaded documents, but no online system can guarantee complete security.

Authorized staff may access client information only for business purposes, including service review, document preparation, payment processing, client communication, and support. Admin may limit staff access, assign staff roles, monitor activity, lock client files, review notes, and manage permissions.

You agree not to use the website to:

• Submit false or misleading information
• Upload fraudulent documents
• Interfere with website security
• Attempt to access another user's account
• Copy, damage, or misuse website content
• Use the website for illegal activity
• Send spam, harmful files, viruses, or malicious code
• Misrepresent your identity or authority

We may suspend or terminate access if we believe these Terms have been violated.

The content on this website is for general informational and service-related purposes only. We try to keep information accurate and updated, but we do not guarantee that all information is complete, current, or error-free. Immigration, tax, insurance, and government requirements may change. Clients should verify official government information directly with the appropriate agency.

Our website may contain links to third-party websites, including government websites, payment processors, or informational resources. We are not responsible for the content, policies, security, or practices of third-party websites. Using third-party websites is at your own risk.

Payments may be processed through third-party providers such as Stripe, PayPal, Zelle, Cash App, or other payment systems. Migrant Navigator Service Center is not responsible for technical issues, delays, declined payments, fees, or disputes caused by third-party payment providers.

Migrant Navigator Service Center does not guarantee approval, acceptance, processing speed, refund, immigration benefit, tax result, insurance approval, or any government decision. Government agencies make their own decisions based on their rules, procedures, and review process.

To the fullest extent allowed by law, Migrant Navigator Service Center is not responsible for damages, losses, delays, denials, rejections, missed deadlines, website errors, third-party issues, or government decisions arising from use of the website or services. Clients remain responsible for reviewing information, signing documents, filing documents, paying government fees, and following instructions from the appropriate government agency.

We may suspend or terminate access to the website, portal, or services if:

• A user violates these Terms
• False or fraudulent information is submitted
• Payment is not completed
• The account is used improperly
• Security concerns arise
• Required information is not provided
• Staff determines that service cannot continue

We may update, modify, suspend, or discontinue any part of the website or services at any time. We may also update prices, service descriptions, forms, features, and policies.

We may update these Terms of Use from time to time. If changes are made, the effective date may be updated at the top of this page. Your continued use of the website or services means you accept the updated Terms.

These Terms are governed by the laws of the state where Migrant Navigator Service Center operates, unless another law applies.

If you have questions about these Terms of Use, please contact us: